Email Us: contact@sleekserve.shop

Call Us: +1 (202) 773-7135

Address:  1211 20th Pl, Hermosa Beach, CA 90254, United States

Many of our pieces are hand-finished in Portugal by skilled artisans using traditional techniques.

Our stoneware contains natural flecks that emerge during firing and may show through lighter glazes. These variations are part of the handcrafted character we celebrate.

Yes, all our tableware is made with safe, non-toxic materials and is completely food-safe.

Yes, we offer free shipping on all orders over $100.

All orders are processed and ship within 1 business day. Delivery times are calculated from the ship date:

Standard Shipping ($15.00): 3-7 business days transit
Total delivery: 4-8 business days from order date

UPS Express Saver ($20.58): 2-3 business days transit
Total delivery: 3-4 business days from order date

Free Shipping (orders $100+): 3-7 business days transit
Total delivery: 4-8 business days from order date

We ship all orders via USPS Priority Mail for standard shipping and UPS for express shipping. Both carriers provide full tracking and insurance coverage.

You'll receive tracking information via email as soon as your order ships, allowing you to monitor your delivery every step of the way.

Yes, you'll receive a shipping confirmation email with a tracking number once your order ships. You can track your package through USPS or UPS tracking services.

We accept returns of unused items in original condition within 30 days of delivery. If your order arrives damaged or defective, contact us within 48 hours at contact@sleekserve.shop with photos—we'll send a replacement or issue a full refund at no cost to you. For standard returns, customers are responsible for return shipping, and refunds exclude original shipping costs. Email contact@sleekserve.shop to initiate a return.

Contact us At

Email Us: contact@sleekserve.shop

Call Us: +1 (202) 773-7135

Address: 1211 20th Pl, Hermosa Beach, CA 90254, United States

Refunds are processed within 5-7 business days after we receive and inspect your return. Once processed, the refund will appear in your account based on your payment method:

Credit/Debit Cards: 2-7 business days

PayPal: 2 business days Venmo: 2 business days

Please note that refunds may be delayed due to weekends, holidays, or banking processing times. If you haven't received your refund after 10 business days, contact your bank or payment provider.

Yes, you can exchange items within 30 days based on current stock availability.